Terms of Business

01Parties and agreement

These terms apply to all work carried out by Alvex Creative ("we", "us", "our") for the client ("you", "your").

Alvex Creative
1 Squirrel Close, Narborough, Leicester, LE19 3WF
United Kingdom
Email: jneal@alvexcreative.com

The contract between us consists of these terms together with the proposal or quotation we have provided. Where there is any conflict, the proposal takes precedence.

A contract is formed when you accept the proposal in writing (including by email) or pay the deposit, whichever happens first.

02Scope of work

The work we will carry out is set out in the proposal. Anything not expressly included in the proposal is outside the scope of the project.

Unless stated otherwise in the proposal, the following are not included:

• Copywriting and content creation
• Stock photography, illustration or video
• Ongoing hosting, maintenance or software updates
• Search engine optimisation beyond standard on-page best practice
• Email hosting and configuration
• Third-party licence or subscription fees
• Training beyond a single handover session

03Changes to scope

If you ask for work outside the agreed scope, we will tell you before proceeding and provide a revised estimate. Additional work is charged at our standard hourly rate, or at a fixed price agreed in writing.

We are not obliged to carry out additional work until it has been agreed and, where we require it, paid for.

04Revisions

Revisions are used after launch, within your package's post-launch support period: two within 30 days on Basic, three within 90 days on Professional, and six within 12 months on Sky Is The Limit. Unused revisions do not carry over past the end of that period.

A revision is a single major change — one that adds to the site rather than edits what is there, such as a new page or section. Minor changes to wording, prices and colours are not revisions. Feedback during design and build is part of the project and is not counted as a revision.

Further revisions beyond those included, or requested after the support period ends, are charged at our hourly rate.

05Fees and payment

Deposit. A deposit of 25% of the total project fee is payable before work begins. The deposit is non-refundable once work has started.

Balance. The balance is due on completion, before the site is made live or files are transferred. For longer projects, we may invoice in agreed milestones.

Payment terms. Invoices are payable within 14 days of the invoice date.

Late payment. Where you are acting in the course of a business, we reserve the right to charge interest and compensation on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998. Where you are a consumer, we may charge interest at 4% per year above the Bank of England base rate.

Suspension. We may suspend work and withhold delivery of files or launch while any invoice remains unpaid.

VAT. We are not currently VAT registered. If we become VAT registered during the project, VAT will be added to invoices issued after that date.

06Your responsibilities

To keep the project on schedule, you agree to:

• Provide all content, images, logos and brand assets in a usable format by the agreed date
• Provide timely access to domains, hosting, and any third-party accounts we need
• Nominate a single point of contact with authority to approve work
• Respond to requests for feedback or approval within 7 days

You confirm that any content you supply is either owned by you or properly licensed, and does not infringe anyone else's rights. You will indemnify us against any claim arising from content you have supplied.

07Delays and inactive projects

Timescales in the proposal are estimates and depend on you meeting your responsibilities under clause 6.

If we do not hear from you for 30 days, we may treat the project as on hold and reallocate the time reserved for it. Restarting a project that has been on hold may require rescheduling and, where costs have been incurred, a further payment.

If we do not hear from you for 90 days, we may treat the project as cancelled under clause 11, and any sums already paid will be retained in respect of work completed.

08Intellectual property

All intellectual property in the work we produce remains ours until we have received payment in full.

On receipt of full payment, we assign to you the rights in the final website design and any bespoke code we have written specifically for your project.

The following are excluded from that transfer:

• Our own pre-existing tools, frameworks, libraries, components and templates, which remain ours. You are granted a non-exclusive, perpetual licence to use them as part of your website.
• Third-party software, plugins, themes and fonts, which remain subject to their own licence terms.
• Preliminary concepts, drafts and design routes not selected for the final site.

09Portfolio and credit

We may display the completed work in our portfolio, on social media and in marketing materials, and may describe the work carried out. If any part of the project is confidential, tell us in writing and we will exclude it.

We may include a discreet credit and link in the website footer. You may ask us to remove it and we will do so on request.

10Third-party services and costs

Where a project requires domains, hosting, subscriptions, licences or paid plugins, these are your responsibility and are charged at cost unless included in the proposal. Where possible, these should be purchased in your own name and on your own account.

We are not responsible for the performance, availability, pricing or terms of third-party services.

11Cancellation

By you. You may cancel at any time by written notice. The deposit is non-refundable, and you must pay for all work carried out up to the date of cancellation, together with any third-party costs already committed.

By us. We may cancel if you materially breach these terms, including non-payment, or if the working relationship becomes untenable. In that case we will invoice for work completed to date.

Consumer cancellation rights. If you are a consumer and the contract was made at a distance or away from our business premises, you have the right to cancel within 14 days of the contract being formed, without giving a reason. If you ask us to begin work within that 14-day period, you agree that you will lose the right to cancel once the work is complete, and that if you cancel part-way through you must pay for the work carried out up to that point.

12Handover and post-launch

On completion we will hand over the site and provide a single handover session covering day-to-day use.

Your package includes post-launch support for a set period: 30 days on Basic, 90 days on Professional and 12 months on Sky Is The Limit. Beyond that, unless a maintenance or support arrangement has been agreed separately, we do not provide ongoing support. We will correct genuine defects in our work reported within your support period at no charge. This does not cover changes of mind, new features, content changes, or issues caused by third-party updates or changes made by you or others.

Every site includes a content management system. Access to it is provided as part of our hosting and maintenance service — included for the first year with Sky Is The Limit, and otherwise charged annually — and ends if that service ends. The site itself remains yours and can be hosted elsewhere.

13Testing and compatibility

We test the site in current versions of mainstream browsers on desktop and mobile. We do not guarantee identical appearance or behaviour in every browser, device or legacy version.

Unless expressly agreed in the proposal, we do not warrant that the site meets any particular accessibility standard or legal or regulatory requirement applicable to your business. Where accessibility conformance is required, this must be agreed as part of the scope.

14Data protection

Where we process personal data on your behalf in the course of providing services, each of us will comply with applicable UK data protection law, and we will enter into a separate data processing agreement where one is required.

15Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Subject to that, our total liability arising out of or in connection with the contract is limited to the total fees paid by you under it.

We are not liable for loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss.

We are not liable for any failure or delay caused by events outside our reasonable control.

If you are a consumer, these terms do not affect your statutory rights.

16Confidentiality

Each of us will keep confidential any non-public information disclosed by the other in connection with the project, and use it only for the purposes of the project.

17General

Assignment. You may not assign the contract without our written consent.

Entire agreement. These terms and the proposal form the entire agreement between us and supersede any previous discussions.

Variation. Any variation must be agreed in writing.

Severability. If any provision is found to be unenforceable, the remaining provisions continue in force.

Third parties. No one other than you and us has any right to enforce these terms.

Governing law. These terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.